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Vision

Transforming how we learn, work, and serve

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Mission

To be a catalyst for change and innovation by delivering services that enable excellence in education, research, patient care, and community service

Goals

1. Provide a superior user experience.
2. Protect UTHSC data and systems.
3. Build and maintain a robust technical infrastructure.
4. Build and leverage strong partnerships.
5. Develop and retain talent.

Foundational tools that support all goals:

1. 1. AI, automation, and self-service
   2. Industry best practices and frameworks
   3. Institutional IT governance and sustainable funding models

Vikki ensures courteous, professional, and knowledgeable support and training for all UTHSC members whenever and wherever they need it. From the Service Desk to classrooms and labs to your desktop and at home, her support teams provide prompt service to keep you learning and working.

Ammar ensures that the digital tools you depend on are safe, reliable, and built to support your success. From networking and storage to cybersecurity and access to the right UT systems and data, his teams work hard behind the scenes to keep everything running smoothly and securely so you can focus on what matters most.